Customer Success
  From a conversation with CIPP’s Business Manager, Stacey Graham
"Using VIDA as a springboard for other areas of the business makes it absolutely invaluable."
CIPP is a caring company who wanted to find the best way to look after their team, whilst meeting DSE regulations. Before VIDA, they were faced with the tedious task of keeping track of manual DSE assessments. This gave them a few challenges: the process of managing DSE assessments was time consuming and unsustainable, and the assessments weren’t actually making an impact on employee health and wellbeing.
"Before VIDA, we were completing our DSE assessments manually on word documents, which was time-consuming and tedious. "
A digital DSE solution that’s easy to use. VIDA’s AI computer-vision webcam assessment of posture and work set-up allowed CIPP to instantly up their DSE game. They now send all their employee desk assessments in one go, with the assurance that employees will receive instant, tailored recommendations which actually improve their health.
"You can imagine how thrilled we were to find out digital DSE assessments existed! The senior leadership team completed a free trial of VIDA and all agreed this was a product we needed. Having a dedicated Customer Success Manager was so handy. Even though VIDA is so easy to use, knowing there was someone to guide us on how to get the best from VIDA and tap into its full value was excellent."
In their own words
"Before VIDA, we were completing our DSE assessments manually on word documents, which was time-consuming and tedious. You can imagine how thrilled we were to find out digital DSE assessments existed! The senior leadership team completed a free trial of VIDA and all agreed this was a product we needed. Having a dedicated Customer Success Manager was so handy. Even though VIDA is so easy to use, knowing there was someone to guide us on how to get the best from VIDA and tap into its full value was excellent. We really encourage employees to complete VIDA assessments regularly, and now everyone has completed an assessment at their home and the office. As an admin this means I can frequently refer back to VIDA, filter by location and look at any specific actions I need to complete, which makes my life so much easier! We use the data from VIDA to work really closely with our Climate Committee and Mental Wellbeing Committee and are creating staff awareness days using the results from VIDA! Using VIDA as a springboard for other areas of the business makes it absolutely invaluable. "